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Frequently asked questions
General
Escape Rooms
Gel Blaster battle Royal
Foam Parties
Photo Booth
Balloon Decorations
Lawn Games
Mechanical Bull
We understand that life does not always go as planned and many of our rentals are booked far in advance. While many of our rentals require a deposit, this deposit is FULLY refundable up to 2 weeks before your event. Any cancellations up to 48hrs prior to your event will receive a full refund minus the agreed upon deposit. Cancellations of less than 48 hours will be refunded 50% of the total agreed upon rental price. A rental of a Lawn Game only is assessed a 20% cancellation fee if we are given less than 24hrs notice.
Of course! We will do our best to accommodate a change of date. There may be times that we do not have availability. In these unfortunate cases we will attempt to offer an alternative option or a FULL refund may be assessed at our discretion.
Nope! We don't think anyone enjoys surprise costs added to the bill. Our prices are a flat rate. We may require additional time for set up or take down, but this time is not a part of your rental fee. For example: if you rent a foam party experience for 2 hours, we will need 30 mins before and after for set up and take down. The total time we will need access to your event space is 3 hours, but you will only pay for the 2 hours of active rental time.
We are based out of Delaware and service DE, MD, PA, and NJ. We assess all our rental destinations from the 19804-zip code. We travel free of charge within a local radius, but mileage fees will be included for further distances. The distance allotted before the fee is assessed depends on the specific rental option you choose. The rate is per mile round trip.
Google Maps (https://www.google.com/maps/dir/@39.6896534,-75.657891,14z?entry=ttu&g_ep=EgoyMDI2MDMxMS4wIKXMDSoASAFQAw%3D%3D)- use this link to see if your rental destination will include a mileage fee. Use 19804 as the starting point.
Escape Room/Gel blaster/Foam party/Bull - First 25 miles free then $3 per mile
Photo Booth/Balloon Decor/Lawn Games - First 15 miles free then $3 per mile
Any rental or purchase that is less than $100 - First 10 miles free then $3 per mile
This is a common request and one that we are excited to provide! There may be times that the request cannot be accommodated typically do to scheduling conflicts.
In the event of rain or other reasonable adverse weather we will offer a full refund. If you have a "rain date" we will do our best to accommodate your new date with no additional charge. Rain or high winds may make travel and /or set up dangerous so we do reserve the right to cancel if we feel it is necessary. In that case you would be refunded 100%.
Most of our rentals include a deposit to hold the date for your event. Additional payment agreements will be made through an agreed upon contract. This contract is drawn up after you secure your date and will include all the agreed upon details and waivers.
Our rental hours are from 9am to 10pm. For events ending or starting at these times additional time may be needed before and after to accommodate set up/break down. For example, an escape room rental starting at 9 am should expect twilight staff to arrive at 8 am to set up.
While checking out you will be prompted to choose your rental and desired length of time if applicable. If you scroll further down you will see a list of applicable add ons. Choose any that apply before selecting "next".
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