Question 1

What is your cancellation policy?

Accepted Answer

We understand that life does not always go as planned and many of our rentals are booked far in advance. While many of our rentals require a deposit, this deposit is FULLY refundable up to 2 weeks before your event. Any cancellations up to 48hrs prior to your event will receive a full refund minus the agreed upon deposit. Cancellations of less than 48 hours will be refunded 50% of the total agreed upon rental price. A rental of a Lawn Game only is assessed a 20% cancellation fee if we are given less than 24hrs notice.

Question 2

Its supposed to rain, can I reschedule?

Accepted Answer

Of course! We will do our best to accommodate a change of date. There may be times that we do not have availability. In these unfortunate cases we will attempt to offer an alternative option or a FULL refund may be assessed at our discretion.

Question 3

Are there delivery or set up fees?

Accepted Answer

Nope! We don't think anyone enjoys surprise costs added to the bill. Our prices are a flat rate. We may require additional time for set up or take down, but this time is not a part of your rental fee. For example: if you rent a foam party experience for 2 hours, we will need 30 mins before and after for set up and take down. The total time we will need access to your event space is 3 hours, but you will only pay for the 2 hours of active rental time.

Question 4

What areas do you serve?

Accepted Answer

We are based out of Delaware and service DE, MD, PA, and NJ. We assess all our rental destinations from the 19804-zip code. We travel free of charge within a local radius, but mileage fees will be included for further distances. The distance allotted before the fee is assessed depends on the specific rental option you choose. The rate is per mile round trip. 
Google Maps - use this link to see if your rental destination will include a mileage fee. Use 19804 as the starting point.
Escape Room/Gel blaster/Foam party/Bull - First 25 miles free then $3 per mile
Photo Booth/Balloon Decor/Lawn Games - First 15 miles free then $3 per mile 
Any rental or purchase that is less than $100 - First 10 miles free then $3 per mile
When bundling services the rental that allows for the furthest free distance applies.

Question 5

Can I extend my rental?

Accepted Answer

This is a common request and one that we are excited to provide! There may be times that the request cannot be accommodated typically do to scheduling conflicts.

Question 6

What if there is inclement weather?

Accepted Answer

In the event of rain or other reasonable adverse weather we will offer a full refund. If you have  a "rain date" we will do our best to accommodate your new date with no additional charge. Rain or high winds may make travel and /or set up dangerous so we do reserve the right to cancel if we feel it is necessary. In that case you would be refunded 100%.

Question 7

Do I have to pay a deposit?

Accepted Answer

Most of our rentals include a deposit to hold the date for your event. Additional payment agreements will be made through an agreed upon contract. This contract is drawn up after you secure your date and will include all the agreed upon details and waivers.

Question 8

What hours do you rent?

Accepted Answer

Our rental hours are from 9am to 10pm. For events ending or starting at these times additional time may be needed before and after to accommodate set up/break down. For example, an escape room rental starting at 9 am should expect twilight staff to arrive at 8 am to set up.

Question 9

Where do I find "add on" items

Accepted Answer

While checking out you will be prompted to choose your rental and desired length of time if applicable. If you scroll further down you will see a list of applicable add ons. Choose any that apply before selecting "next".

Question 10

I dont see my discount?

Accepted Answer

Fear not! When bundling services, renting on a weekday or utilizing another of our many ways to save we will contact you with an official agreement. At this time we will verify times/dates and rental requests. This agreement will highlight cancellation terms as well as payment details. It is here that your discount will be applied.

Question 11

Do you offer payment plans?

Accepted Answer

We understand your desire to have a memorable event, and we also understand the financial investment you are making. In order to save your date all that we request is a $100 deposit. We will contact you to customize a proposal that will verify times/dates, specific rental requests and of course payment options. While we do expect payment in full no later than 48 hrs prior to the begining of your event, we can also set up payments and reminders to fit your payment needs and goals.

Question 12

Do you offer Discounts?

Accepted Answer

Yes! We offer various discounts which are listed at the bottom of each service page. You can save 20% by bundling rentals that are $200 or more an hour. Thats an $80/hr or more savings! You get a 10% discount when bundling our photo booth with another applicable rental. You can multiply your savings by an additional 10-15% when renting on a weekday or renting for 4 hrs or more! Lawn games and various balloon decor options do not qualify for the offers mentioned above, but are provided at a separate discounted price when added to any other rental. Discounts do not apply to any falt rate add on options or mileage fees.

Frequently asked questions